At H&Q, complete security for customer transactions is our primary concern. With these measures in pla
At H&Q, complete security for customer transactions is our primary concern. With these measures in place, you can be confident in the security of the H&Q website.
When we transfer sensitive personal information such as credit card information over the Internet, we protect it using Secure Sockets Layer (SSL) encryption technology, the industry standard method for computers to communicate securely without risk of manipulation or recipient impersonation. We utilize this encryption during the online checkout process, including the acceptance of your credit card information.
We are registered with Verisign, the leader in digital authentication services and products for electronic commerce and other forms of secure communications. With Verisign, you can be assured that you have a secure communication with H&Q.
CREDIT CARD ORDERS
We are able to process approval of your credit card within 24 hours, which expedites the transfer of funds and minimizes the delay of shipment. We obtain credit card authorization from the card-issuing bank and employ other verification techniques before completing any transaction. We will not store your credit card or payment information after your transaction with H&Q is completed.
If you prefer not to use your credit card over the Internet, you can give us a call at (407) 985-5185 to place your order, or follow the instructions from Your Shopping Bag to complete your order via telephone. It is our pleasure to have one of our experienced representatives assist you.
SIGNATURE REQUIREMENTS FOR DELIVERY
For your protection, H&Q insures and registers all items for their full value. H&Q requires that all deliveries must be made to a physical business or home address only - we do not ship to P.O. Box addresses. We also require an adult to sign for the delivery.
H&Q PRIVACY GUARANTEE
INFORMATION WE MAY COLLECT
We may collect information that can identify you (“personal information”), such as your name and e-mail address when you (or other customers) provide it to us when using the H&Q website or in some other manner.
H&Q may also collect other types of information in the following ways when you visit our website:
• Our server logs automatically collect information, such as your IP address, your browser type and language, and the date and time of your visit, which helps us track users' movements around our site and understand trends.
• H&Q may assign your computer one or more cookies which may collect information to facilitate access to our website and to personalize your online experience.
• H&Q may use standard Internet tools, such web beacons, which collect information that tracks your use of our website and enables us to customize our services and advertisements.
HOW WE COLLECT AND USE INFORMATION
As a policy, H&Q does not sell, trade or rent your personally identifiable information to third-parties, unless you have granted us permission to do so. However, H&Q may combine the non-personally identifiable information you provide to H&Q with information that is publicly available, collected through data collection devices and/or information that is received from H&Q’s partners, affiliates or other third parties to improve the H&Q website. H&Q reserves the right to share such aggregate information with third parties for that sole purpose, as well.
H&Q does not knowingly collect personal information from children under the age of 13. In the event that H&Q ever does so, we will strictly comply with the Children's Online Privacy Protection Act.
Communications: If you provide H&Q with personally identifiable information, this information may be used to provide you with information regarding H&Q and its products and services. For example, we may communicate to you information regarding promotions, surveys, contests, sweepstakes or product or service updates. Your personally identifiable information may also be used to improve and customize our website's content, layout and services. These uses improve and customize our interactions with you.
If you contact a customer service representative or jewelry consultant and provide personally identifiable information to the consultant or submit a request through our Website, we will use your information to respond to your request and to provide you with additional information that we believe may be helpful to you.
In addition to the uses set forth above, if you place an order with H&Q, we will use your personally identifiable information to confirm your order, prevent and detect fraud or abuse, respond to your requests or inquiries, provide you with other administrative information regarding your order and provide you with any other information we believe may be helpful to you.
If you do not want to receive certain communications from H&Q you may elect to opt-out of receiving such communications; please see the "Choice/Opt-Out" section below for more information.
Internal Use: We may compare and review your personally identifiable information for errors, omissions and accuracy. We may also use your personally identifiable information internally to improve our marketing and promotional efforts, website content and product offerings. Your personally identifiable information may also be used internally to conduct internal research on our users' demographics, interests, behavior and generally to better understand and improve the usability, performance and effectiveness of our website and our marketing programs.
Compliance with Law and Fraud Protection: We may collect and disclose any information, including personally identifiable information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request. We may collect and possibly share personally identifiable information and any other information available to us in order to investigate, prevent or take action regarding illegal activities, including suspected fraud, or as otherwise required by law. We may also exchange information, including personally identifiable information, with other companies and organizations for credit fraud protection and risk reduction.
Partners, Affiliates, and Service Providers: We may share your personally identifiable information with authorized third party partners, agents and contractors. For example, if we need to ship something to you, we must share your name and address with a shipping company. Examples of other third parties that we may share your personal information with include: webhosting companies, fulfillment companies (e.g., companies that fulfill product orders), loose diamond suppliers, jewelers, assemblers, data analysis firms, affiliates, third party consulting or marketing firms and e-mail service providers. Additionally, if you use a credit card or other financing alternative to place an order with H&Q, to confirm and process your order we will share your personally identifiable information with the credit card company or financing company. These third parties only receive personally identifiable information if such information is needed to perform their function(s), and they are not authorized to use any personally identifiable information for any other purpose(s) other than the purpose(s) set forth by H&Q. We only provide third-parties with the minimum amount of personally identifiable information necessary to complete the requested service, product or transaction. In the event that our authorized third party partners, agents and contractors provide personalized advertising to you, you may opt out of receiving said personalized advertisements from multiple advertising companies by visiting the following website: http://www.networkadvertising.org/choices or http://www.aboutads.info/choices.
Feedback and Testimonials: If you provide feedback or testimonials on the website or on H&Q products or services, we may post this feedback or testimonial, including personally identifiable information, on the website or in marketing and promotional materials. We may, by our sole discretion, edit feedback or testimonials for length and content.
Special Events: If you choose to participate in a special event (for example, a promotion, contest or sweepstake), H&Q may share your personally identifiable information with those organizations participating in the applicable event. Typically, these third parties do not use your information for any other purpose other than to manage the event. In some cases these third-party partners may send you promotional materials regarding their products and services. In these cases, you will be given the opportunity to opt-out, and not have your personally identifiable information shared with that third-party partner.
Business Transfer: Your personally identifiable information may be disclosed as part of any merger, sale of company assets or acquisition, as well as in the event of an insolvency, bankruptcy or receivership, in which personally identifiable information would be transferred as one of the business assets of the Company.
International Transfer: Your personally identifiable information may be stored and processed in the United States or any other country in which H&Q or its partners, affiliates, service providers, subsidiaries or agents maintain facilities and by using this Website, you consent to any such transfer of information outside of your country.
IP Address: When you visit our website, H&Q collects your IP address to assess, diagnose problems, and improve functioning of our website, servers, and hosting providers as well as to analyze trends and traffic patterns, gather demographic information, and track the date, time, and duration of each session within our website. Your IP address may also be used in combination with your personally identifiable information for credit fraud protection and risk reduction.
H&Q Web pages may also contain electronic images know as Web beacons. These Web beacons allow H&Q to count users who have visited certain Web pages or to deliver co-branded services. H&Q may also include Web beacons in its email messages in order to determine whether the message has been opened or acted upon.
Additionally, H&Q may use third-party advertising or content delivery companies to serve ads or images on our website or on other websites on the World Wide Web. These companies may use web beacons to place a persistent cookie on your computer. Doing this allows the third party to recognize your computer each time you visit certain pages or emails and compiles anonymous information. Information collected through these third-party advertising companies is anonymous.
Updating Your Information: If you would like to update or revise your personally identifiable information, please contact us firstname.lastname@example.org or contact one of our customer representatives at (407) 985-5185.
Choice/Opt Out: To opt-out of receiving communications from H&Q, contact us at email@example.com. To opt-out of receiving e-mail promotions from H&Q, please follow the unsubscribe instructions in our promotional e-mail correspondence. Please note that opting out of communication received from H&Q does not affect our communications with you related to orders placed with H&Q. Additionally, it does not affect our use of your non-personally identifiable information.
Your California Privacy Rights: California Residents - If you are a resident of California, in addition to the rights set forth above, you have the right to request information from H&Q regarding the manner in which H&Q shares certain categories of personal information with third parties for their direct marketing purposes. California law gives you the right to send us a request at a designated address to receive the following information: (1) the categories of information H&Q disclosed to third parties for their direct marketing purposes during the preceding calendar year; (2) the names and addresses of the third parties that received that information; and (3) if the nature of the third party's business cannot be determined from their name, examples of the products or services marketed. H&Q may provide this information in a standardized format that is not specific to you.